Standard Returns

If you are not entirely happy with your purchase, we will exchange or refund in full, excluding carriage, provided that the items are returned within 14 days of receipt.*

Please check the condtion of goods on arrival - we are unable to accept goods damaged during shipping after 14 days.

Returned goods must be packaged securely, with all original packaging undamaged and in a saleable condition i.e. shoe boxes must be in the same condition as when received

Goods must be unused and security seals intact.*

If you would like to return goods because they were ordered incorrectly or if clothing does not fit, return postage will be at your expense. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.

Please be aware that some navigational and safety products may be dated, and as such a full refund may in some cases not be possible. If you are purchasing dated navigational charts we suggest you contact us for more information.

Faulty Goods

If you receive your goods and believe them to be faulty, please contact us straight away with a brief description of the problem.

TERMS & CONDITIONS

Our 14 day money back guarantee does not affect your consumer rights, in particular any right you have to return the goods under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.

European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013

Under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 you have the right to cancel your order for any item bought on this website for a full refund. This doesn't apply to:
Items reserved for collection in-store where they are paid for on collection.
Goods and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader.
Goods made to the customers specification or are clearly personalised.
Goods which are liable to deteriorate or expire rapidly, i.e. newspapers, periodicals, magazines.
Sealed audio or video recordings, or computer software if unsealed after delivery.
Goods that become mixed inseparably (according to their nature) with other items after delivery.
To cancel email customer services, call or write to us at Horsepowerworkshop@gmail.com. You can use the model cancellation form. Collection is free. If you wish to return your product to store then please do so but don't struggle in with a sofa or a washing machine - we'll collect it from you! If you return your order to store then please ensure you bring your order documentation with you.
You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple orders, the last part of the order).
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. You are entitled to examine and test the goods as you would in a store environment (e.g. check sizes, functions etc). You will receive your refund within 14 days of notifying us that you wish to cancel if we are collecting the goods or within 14 days if you return the goods to us at one of our stores.
Please make it clear when you cancel that you are cancelling under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
You may cancel an order for services in the same way, within 14 days of the date of purchase unless the service begins sooner. You may not however cancel accommodation, transport or leisure services which occur on a specific date.
The European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 do not apply to Financial and Insurance Services.

(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).
We always look to resolve issues directly with our customers and our teams will be happy to assist with your queries. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered via our website or by telephone, you may raise a complaint with the 'European Online Dispute Resolution Platform'. You can raise a complaint by following this link https://ec.europa.eu/consumers/odr/.

Ireland is our country of permanent establishment